Contact Ground crew, standing by

Talk to the tower.

No ticket queues, no support tiers. Every message lands directly with the developer — usually answered within 24 hours on weekdays.

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Pick the closest match and we'll tune the form for you — or just scroll down and write freely.

Transmission details

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message.

Whether it's a bug, an idea, or a question about your data — it goes straight to the person who built the app. No bots, no boilerplate.

  • 🎧

    A human answers

    Replies come from the developer, not an auto-responder. You'll hear back at the address you provide.

  • ⚡

    Response time

    Usually within 24 hours on weekdays. Bug reports for live apps jump the queue.

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    Privacy-first, here too

    Your name and email are used to reply to you — nothing else. Never stored beyond the conversation, never shared.

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Before you transmit

Quick answers.

The questions we get most — answered here so you don't have to wait for a reply.

Q·01 Where is my data stored?
On your device. Our apps don't have servers holding your information — no accounts, no cloud sync, no analytics. Every app includes a plain-English privacy policy explaining exactly what's stored locally and why.
Q·02 How do refunds work?
Purchases are handled entirely by Apple, so refund requests go through the App Store rather than us — visit reportaproblem.apple.com, sign in, and select the purchase. Apple typically responds within a couple of days.
Q·03 Is PassportTracker coming to Android?
It's iOS-only for now. If Android would get you on board, use the Ideas & Requests channel and tell us — real demand genuinely shapes what gets built next.
Q·04 What makes a great bug report?
Three things: what you did, what you expected, and what actually happened — plus your device model and iOS version. A screenshot is worth a thousand words. Reports like this usually get fixed in the next update.
Q·05 Will there ever be subscriptions?
No. Every JGApps product is a one-time purchase (or free), forever. Updates and new features are included at no extra cost. It's printed on the departures board and we mean it.