Support – RailTracker

Get Help

The fastest way to get support is by email. We're committed to helping you get the most out of RailTracker.

1.Common Issues & Solutions

Live data not updating

Check your internet connection and try refreshing the app. If the issue persists, try force-closing and reopening the app.

App crashes or freezes

Try force-quitting the app completely and reopening it. If problems continue, reinstall the app or contact us for assistance.

Feature requests & feedback

We welcome your suggestions! Email us with any ideas for improving RailTracker or new features you'd like to see.

Station or route missing

If you notice missing stations or routes, let us know. We rely on official transport data sources and can investigate discrepancies.

Response Time: We aim to respond to all support queries within 48 hours.

2.Before Contacting Support

To help us assist you more quickly, please try these steps first:

Restart the RailTracker app completely
Check your internet connection
Make sure you have the latest version of the app
Note your device model and operating system version

3.Privacy & Support

When you contact support, we may ask for technical details about your device or the issue you're experiencing. This information is only used to help resolve your problem and is not stored or shared.

Support policy last updated: June 1, 2025