Get in touch
Email is the fastest route. A human reads every message.
Common issues
HP·01 Photos disappeared after an update
Re-attach them from your photo library — your stamps and dates are unaffected. This was caused by iOS reassigning app storage paths, and newer versions handle it automatically, so update to the latest version to stop it recurring.
HP·02 Photo verification failed
Verification reads GPS metadata embedded in the photo file. If the photo was taken with location services off, or has been edited, screenshotted, or sent through a messaging app, that metadata is usually stripped and there's nothing left to check against. Use an original, unedited photo taken on your device with location enabled.
HP·03 The app never asked for photo access
Grant it directly: Settings → Privacy & Security → Photos → PassportTracker, and choose Full Access or Selected Photos. Don't delete and reinstall the app to force the prompt — PassportTracker stores everything on your device, so deleting it erases every stamp and photo you've saved.
HP·04 A country isn't showing on the map
PassportTracker includes 229 countries, territories, and islands, and the smaller territories render at a smaller scale. Pinch to zoom in — places like Gibraltar or the Maldives are easy to miss at world view.
HP·05 An achievement didn't unlock
Some achievements need your home country set — Good Neighbour and Transatlantic both measure from it. Check your country of birth is filled in on your profile. If one still won't appear after stamping a qualifying country, stamping one more triggers a recheck.
HP·06 What happens to my stamps if I lose my phone?
There's no cloud copy — that's the trade-off for an app with no accounts and no servers. Your data is included in a standard iPhone backup, so restoring a device backup to a new phone brings your passport with it. If you've been travelling somewhere memorable, it's worth checking iCloud Backup is switched on.
HP·07 I've got an idea for a feature
Send it. PassportTracker's roadmap is shaped mostly by what people actually ask for, and a single good suggestion has changed the plan before.
What to include when you write in
Four things get an issue resolved far faster:
- What you did, and what you expected to happen instead
- Your device model and iOS version
- The app version
- A screenshot, if the problem is something you can see
Your data
Everything in PassportTracker — your stamps, photos, and profile — stays on your device. If you contact support we may ask for technical details about the issue, used only to resolve it, never stored beyond the conversation and never shared. The PassportTracker privacy policy covers what the app itself does and doesn't collect.